Shipping policy

Shipping Policy

Thank you for shopping with Krownz & Kickz. The time needed to prepare your order is separate from the time it spends in transit. Please use the estimates below as a guide, not a guaranteed arrival date.

Order processing

Please allow approximately 3–5 business days for standard orders to be completed and prepared for shipment. Business days are Monday through Friday, excluding holidays. Processing may take longer during busy periods or for items requiring additional preparation.

Estimated delivery

Our FAQ gives a general estimate of 7–10 days to receive an order. This is an approximate overall timeframe, not an additional 7–10 days after processing or a guaranteed delivery window. Actual arrival depends on preparation time, destination, shipping service, and carrier conditions. Please contact us before ordering if you need an item by a specific date.

Shipping destinations

We offer shipping within the United States and to international destinations supported at checkout. Shipping availability and available rates depend on your delivery address and order. International delivery may take longer than the general estimate above because of transit distances, customs processing, and local delivery conditions. Please contact us for a destination-specific estimate before ordering if timing is important.

Tracking your order

When your order is shipped, look for a shipping confirmation using the contact details provided at checkout. If tracking is available for your shipment, the confirmation will include tracking details. Tracking may not show movement immediately while the carrier receives and scans the package. If you cannot find your shipping confirmation or need help with tracking, contact us with your order number.

Custom and made-to-order items

Custom and made-to-order items may require more time than standard orders. Preparation time can vary with the design, materials, personalization, and any approvals needed. Please confirm the expected completion and delivery timeframe with us before placing a time-sensitive custom order. Any item-specific timing communicated for your order should be considered alongside the shipping estimate.

Delays and questions

Processing and delivery estimates can change because of order volume, holidays, carrier disruptions, or international customs processing. If your order is taking longer than expected, contact Krownz & Kickz through our store with your order number so we can help check its status.